John Edit Lab LLC is committed to providing professional video editing and post-production services. As our offerings consist of customized digital services—which do not involve the shipment of physical goods or the return of traditional merchandise—clients who are dissatisfied with their purchase may request an order cancellation or a refund in accordance with the policy below.
- Refund Request Period
Clients may submit a refund request within 7 calendar days of a successful payment.
Refund requests will be reviewed based on the project’s production progress, the work already completed, and the specific circumstances of the order.
- Eligibility for Refunds
Clients may request a refund under the following circumstances:
Production Has Not Yet Begun: If a cancellation request is submitted before work on the project has officially commenced, a full refund may be issued upon approval.
Service Not Provided as Agreed: If John Edit Lab LLC is unable to deliver services in accordance with the requirements confirmed by both parties, the client may request a refund or another reasonable resolution.
Issues with Delivered Files: If the final video file contains significant technical defects, clients may contact us for repairs or re-delivery. If the issue cannot be resolved satisfactorily, a refund may be requested, subject to an assessment of the specific situation.
Project Cannot Be Completed: If a project cannot be completed due to reasons attributable to the company, the company will process a refund based on the work already performed and in compliance with applicable laws.
- Ineligibility for Refunds
Refunds are generally not available in the following cases:
The client has confirmed the project requirements, and the company has completed the agreed-upon services.
The client requests a cancellation of a completed custom project due to a change in personal preference.
The project is delayed because the client failed to provide the necessary video footage, project materials, or feedback.
The raw materials provided by the client are damaged, in an incompatible format, or contain other issues that hinder production—provided that these issues were not caused by the company.
The provisions above do not limit any mandatory refund rights that a client may have under applicable law.
- Order Cancellation
To cancel an order, please contact us via email as soon as possible, providing your order number and the reason for the cancellation.
If the project has not yet begun, the company will review the cancellation request based on the specifics of the order. If work on a project has already commenced, the company will determine whether a refund is possible—and the amount of any such refund—based on the actual work completed, reasonable expenses incurred, and applicable laws.
- Refund Processing Time
Refund requests typically undergo an initial review within 3 business days of receipt of a complete application.
Once a refund is approved, we will generally initiate the refund within 5–10 business days.
The actual time it takes for funds to reach your account depends on your bank, credit card issuer, or third-party payment service provider.
As a general rule, refunds will be issued via the original payment method.
- Issues with Digital Files and Final Deliverables
If you have not received your final video file, if a download link is no longer functional, or if a file cannot be opened properly, please contact us immediately.
We will prioritize investigating the delivery status and, depending on the specific issue, provide a re-sent file, a repaired file, or another appropriate solution.
- Contact Us
If you wish to request a refund, cancel an order, or have any related questions, please contact us using the information below:
Company Name: John Edit Lab LLC
Address: 120 Will Cheek Rd, Warrenton, NC 27589
Email:
[email protected]
[email protected]
John Edit Lab LLC appreciates your understanding and support. We handle every refund request with care and are committed to providing our clients with fair and transparent after-sales service.