John Edit Lab LLC values the personal privacy and information security of its clients. This Privacy Policy outlines how we collect, use, store, and protect personal information and project materials when clients visit our website, inquire about services, place orders for video editing, or utilize our related services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
- Information Collection
To provide video editing and post-production services, we may collect the following information:
Personal Information: Client name, email address, phone number, and other necessary contact details.
Order Information: Service type, project requirements, order history, payment status, and records of communication.
Video Project Materials: Video files, images, audio, subtitle files, and editing instructions uploaded or provided by the client.
Technical Information: IP address, browser type, device information, access timestamps, and website usage records.
Payment Information: Order payment status and transaction-related records. Sensitive payment data, such as credit card information, is typically processed by third-party payment service providers.
- Purposes of Information Use
John Edit Lab LLC collects information primarily for the following purposes:
Processing client inquiries, orders, and service requests.
Providing video editing and post-production services in accordance with client requirements.
Receiving, managing, and delivering the video footage and edited files submitted by clients.
Handling payments, billing, and order confirmations.
Providing customer support, project progress updates, and post-service communication.
Improving website functionality, service quality, and the overall client experience.
Preventing fraud, unauthorized access, and other security risks.
Complying with applicable laws, regulations, and regulatory requirements.
- Protection of Video Footage and Project Files
Video footage, images, audio, and other project materials submitted by clients are used exclusively for the purpose of providing the video editing services purchased or requested by the client.
Without the client’s explicit authorization or as otherwise permitted by law, we will not use a client’s private video materials for advertising, public display, commercial promotion, or any other unrelated purposes.
We implement reasonable technical and administrative measures to prevent unauthorized access, use, modification, or disclosure of project files.
4. Information Sharing and Third-Party Services
To the extent necessary for the provision of our services, we may share limited information with trusted third-party service providers, including:
Payment Service Providers: Used for processing payments, verifying transactions, and preventing payment-related risks.
File Storage Providers: Used for the secure storage, management, and transmission of client video project files.
Website Technical Service Providers: Used for website hosting, maintenance, performance optimization, and security management.
Legal and Regulatory Authorities: Information may be provided when required by law or necessary for legal proceedings.
We do not sell clients’ personal information to third parties for their own independent marketing purposes.
- Payment Information Security
John Edit Lab LLC may utilize third-party payment processing services to facilitate order payments.
Payment service providers are responsible for handling payment information in accordance with their own applicable security standards. Clients are not required to register for separate accounts with these payment platforms to complete orders on our website; the available payment methods are as indicated on the checkout page.
We do not proactively collect or store sensitive payment credentials, such as the full security codes (CVV/CVC) of clients’ bank cards.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to ensure proper website functionality, remember user preferences, analyze site traffic, and enhance the browsing experience.
Necessary cookies are used to support core website functions. For non-essential cookies, we will obtain user consent where required by applicable law.
Third-party service providers may also use such technologies in accordance with their own respective privacy policies. Users may manage or restrict cookies through their browser settings, though doing so may affect the functionality of certain parts of the website.
- Information Storage and Retention
John Edit Lab LLC retains information only for as long as is reasonably necessary to fulfill business objectives, meet service obligations, resolve disputes, and comply with legal requirements.
Client video footage and project files are managed in accordance with order delivery requirements and applicable file retention arrangements. Once the necessary retention period has expired, information will be deleted, destroyed, or anonymized, unless otherwise required by law.
- Information Security Measures
We implement reasonable administrative, technical, and organizational security measures to protect client information and project files against unauthorized access, loss, misuse, alteration, or disclosure. However, as internet transmission and electronic storage cannot be guaranteed to be absolutely secure, we cannot promise that all information will be entirely free from security risks under all circumstances.
- Customer Privacy Rights
Depending on applicable law, customers may have the following rights:
To request access to the personal information we hold.
To request the correction of inaccurate or incomplete information.
To request the deletion of personal information, subject to legal requirements.
To request the restriction of, or to object to, certain processing activities regarding personal information.
To withdraw previously given consent, where applicable.
To request a copy of their personal information, to the extent permitted by applicable law.
To exercise these rights, please contact us using the contact information provided in this policy.
- Children’s Privacy
Our website and services are not specifically directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
If we discover that personal information of a child has been collected without appropriate authorization, we will take reasonable steps to address such information in accordance with applicable legal requirements.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services. Such third-party platforms have their own independent privacy policies and data processing rules.
John Edit Lab LLC has no control over how third-party websites collect or use information; we recommend that customers review the privacy policies of such third parties before using their services.
- Updates to the Privacy Policy
John Edit Lab LLC may revise this Privacy Policy to reflect business developments, changes in website functionality, or updates to applicable laws and regulations.
Revised policies will be posted on this website and will take effect in accordance with applicable regulations upon publication. We encourage customers to check this page periodically to stay informed about our latest privacy protection measures.
- Contact Us
If you have any questions regarding this Privacy Policy, how we process personal information, or how we protect materials related to your video projects, please feel free to contact us via the following channels:
Email:
[email protected]
[email protected]
We value the privacy of every customer and remain committed to taking reasonable measures to protect the personal information and project materials provided to us.